terms and conditions


Revisions

All bespoke orders are allotted three rounds of revisions. Anything after that will be charged at an hourly rate of £60/hour. All collection orders are allowed two rounds of revisions. No design changes can be made to collections otherwise it becomes a bespoke order or will be automatically billed at £60/hour for these alternations.


Rights

All artwork is my own and not for sale. You are not able to take any part of my designs and then sell them or print them yourself unless you’ve received authorization from myself. This might incur an additional artwork fee depending on what it is and what it is for (ie. you want your wedding monogram to print on napkins you’ll be ordering, I will charge a fee of £X to supply it to you in the proper size and format).


Colours

Computer monitors and web browsers vary greatly between each other (Macs, iPhones, PCs, Samsung phones, etc) and the colours used in the PDF proofs of your stationery may appear differently in person, once they have been printed digitally. If you are worried about colour, in most instances you will be able to order a colour printed proof at your expense, including shipping to you as well. Please note that this will add time to your final delivery date.


Timing

All timelines will be decided upon before beginning any project or any sale is made. This goes both ways to keep both myself and my client responsible for their part in keeping to a project timing. I require no more than 4 days between delivery of designs and feedback and likewise, will not take more than four days from feedback to delivery of edited designs. If you have an event date we are working towards, I will work backwards from that date to ensure you receive everything on time with enough wiggle room in the event of missing delivery or needing a reprint.


Payment

No project (bespoke or collection-based) will be started without a 50% deposit paid. Also, no artwork will be sent to print without the remaining 50% being paid. After deciding upon quantities and items, an estimate will be created and then an invoice will be issued to you. It is always possible to add more to your order, but I am not able to reduce amounts or items after the initial deposit is paid.


All text must be submitted to me exactly how you wish it to appear on your stationery. Any spelling errors, grammatical errors or typos must be corrected by you prior to submitting text to me OR before you approve artwork for printing. I will do everything in my power to fix egregious mistakes if I see them, but it is your complete responsibility to tell me any and all errors that need to be fixed prior to printing. I will not be held accountable for these kind of errors. See Returns policy below on what happens if there is a mistake on your stationery.

Proofing


Once an order has been placed and paid for, there are no returns. Due to the highly personalised nature of this stationery, everything is created especially for every client and therefore I cannot resell something if you wanted to return it. If you realize after an order has been received that you didn’t make a spelling/typo/grammar error, then you must submit a new order and pay for that new order.

Returns