personalised bauble FAQs

Shipping

All baubles placed in one order will ship together in the same box. To send separate baubles to separate places, separate orders will need to be placed.

Returns

There are no returns for personalised baubles. All are made fully customisable for each customer. Please check all spelling when you fill in the bauble form – as it is written on your form is as it will be painted on the bauble. No returns for typos on your part! Replacements will be sent only if it is damaged in transit in which case I will need a photograph for proof of damage.

Packaging

Each bauble order will be packaged in 100% recyclable boxes and tissue, along with a card that can be hand-written by me to your desired recipient. Please make sure to add this in the Gift Note section at checkout.

shipping

1

I offer shipping worldwide from the UK via a tracked delivery service. International shipping fees are dependent upon delivery speed, size and weight of parcel, and destination required. I will give you a shipping invoice once I know how much it costs.

2

All shipping taking place in the UK will be sent via RoyalMail tracked service unless it’s an oversize parcel in which case it will be sent via tracked ParcelForce service. You are also welcome to collect it from my studio in Southwest London. Shipping fees will be calculated depending upon delivery speed, size and weight of parcel.

how do i make a bespoke order?

1

In order to receive an estimate for a bespoke order, you will need to have a phone or in-person consultation. I do not provide bespoke estimates before learning more details from you. This is because each bespoke order is just that – tailored to each unique project and thus many items can be changed/made.

2

I require 50% down payment to start the job. Total amount of first invoice cannot go down from when invoice is sent. You can always add more, but you are not able to remove parts of your order after we’ve started the process. This is because printing costs are based on quantities you’ve already provided.

3

You’ll be provided with two to three design options in PDF format to choose from. Once you have made your choice and signed off, it will then go to the artworking stage. The second 50% deposit will need to be paid before any artwork goes to print.

terms and conditions

Revisions

All bespoke orders are allotted three rounds of revisions. Anything after that will be charged at an hourly rate of £60/hour. All collection orders are allowed two rounds of revisions. No design changes can be made to collections otherwise it becomes a bespoke order or will be automatically billed at £60/hour for these alternations.

Rights

All artwork is my own and not for sale. You are not able to take any part of my designs and then sell them or print them yourself unless you’ve received authorization from myself. This might incur an additional artwork fee depending on what it is and what it is for (ie. you want your wedding monogram to print on napkins you’ll be ordering, I will charge a fee of £X to supply it to you in the proper size and format).

Colours

Computer monitors and web browsers vary greatly between each other (Macs, iPhones, PCs, Samsung phones, etc) and the colours used in the PDF proofs of your stationery may appear differently in person, once they have been printed digitally. If you are worried about colour, in most instances you will be able to order a colour printed proof at your expense, including shipping to you as well. Please note that this will add time to your final delivery date.

Timing

All timelines will be decided upon before beginning any project or any sale is made. This goes both ways to keep both myself and my client responsible for their part in keeping to a project timing. I require no more than 4 days between delivery of designs and feedback and likewise, will not take more than four days from feedback to delivery of edited designs. If you have an event date we are working towards, I will work backwards from that date to ensure you receive everything on time with enough wiggle room in the event of missing delivery or needing a reprint.

Payment

No project (bespoke or collection-based) will be started without a 50% deposit paid. Also, no artwork will be sent to print without the remaining 50% being paid. After deciding upon quantities and items, an estimate will be created and then an invoice will be issued to you. It is always possible to add more to your order, but I am not able to reduce amounts or items after the initial deposit is paid.

All text must be submitted to me exactly how you wish it to appear on your stationery. Any spelling errors, grammatical errors or typos must be corrected by you prior to submitting text to me OR before you approve artwork for printing. I will do everything in my power to fix egregious mistakes if I see them, but it is your complete responsibility to tell me any and all errors that need to be fixed prior to printing. I will not be held accountable for these kind of errors. See Returns policy below on what happens if there is a mistake on your stationery.

Proofing

Once an order has been placed and paid for, there are no returns. Due to the highly personalised nature of this stationery, everything is created especially for every client and therefore I cannot resell something if you wanted to return it. If you realize after an order has been received that you didn’t make a spelling/typo/grammar error, then you must submit a new order and pay for that new order.